Citizen Charter 2021
Kuravilangad Grama Panchayat Citizen Charter Review Report
This report has been prepared on the structure, administration, people's representatives, officials and services available of Kuravilangad Grama Panchayat in the light of the Citizen Charter.
1. Objective and Importance of the Citizen Charter
Objective: The main objective of this document is to clearly understand the rights and duties of citizens, thereby ensuring an efficient and people-friendly civil service.
Transparency: This document clarifies what services a citizen is entitled to in the Panchayat administration and what is the time limit for obtaining them.
Recognitions: Kuravilangad was selected as the best Grama Panchayat in Kottayam district in the year 2019-20. In addition, the Panchayat is working to obtain the international quality certificate ISO-9001:2015 through excellent office arrangements and fast services.
2. Kuravilangad Panchayat at a Glance (Geographical & Demographic Profile)
Administrative Information: This panchayat is located in Meenachil taluk of Kottayam district and comes under Uzhavoor block panchayat. It is a part of Kaduthuruthy assembly constituency.
Boundaries: Njeezhoor, Marangattupally on the north; Kanakari on the south; Marangattupally, Kadaplamatam on the east; Kaduthuruthy, Manjoor grama panchayats on the west.
Area: 17.57 sq km.
Population: As per the 2011 census, the total population is 18,242 (females: 9274, males: 8968). The total number of families is 3918.
Literacy: The total literacy rate in the panchayat is 90%.
Wards: There are a total of 14 wards in the panchayat.
3. Governance & Administration
a) Representatives (Administrative Committee 2021 period):
Panchayat President: Mini Mathai (Kozha Ward).
Representatives from other major wards: Vinumon Kurian (Ward 1), Darley Joji (Ward 2), Kamalasanan E.K (Ward 3), Biju Joseph (Ward 11), Joseph M.M (Ward 14) including 14 representatives.
b) Key officials and responsibilities:
Panchayat Secretary: Sreekumar S. Kaimal.
Sectional responsibilities:
George K.V. (Senior Clerk, Section 2): In charge of Annual Plan, Employment Guarantee Scheme (MGNREGS), Life Mission and Kudumbashree.
Nithya CK (Clerk, Section 4): Establishment, Vehicle, Office Cashier.
Ani KS (Senior Clerk, Section 1): Building Permit, Building Numbering, Right to Information Act (RTI).
Jibin Joseph (Clerk): Marriage Registration, Tax Collection in Wards 10 to 14.
Anoop N (Clerk, Section 5): Birth and Death Registration, Employment Tax, D & O License, Social Security Pensions.
4. Subordinate Institutions
The main subordinate institutions working for the public under the Panchayat are as follows:
LSGD Engineering Department: Assistant Engineer - Sumitha Sukumaran.
Agriculture Office: Agriculture Officer - Parvati R.
Veterinary Dispensary: Veterinary Surgeon - Dr. Mini Joseph Plankala.
Ayurvedic Dispensary: Medical Officer - Dr. Rajahams Sasi.
Homeopathic Dispensary: Medical Officer - Dr. Anusha R Nair.
Education: Government U.P School, Kalathur (Headmistress - Bindu CK).
Kudumbashree: CDS Chairperson - Beena Thampi.
5. Important Laws and Public Services
Right to Services Act 2012: Provides for the right to provide services to the public from government offices without delay. It provides for the collection of fines from officials who do not provide services within the specified time.
Essential Duties of Panchayat: As per the Kerala Panchayat Raj Amendment Act, 1999 (Section 166(1)), it is the mandatory duties of the Panchayat to control building construction, protect public places from encroachment and protect traditional drinking water sources.
Time frame of services (examples):
Birth/Death Registration: Will be registered and provided free of cost if applied for within 21 days in the prescribed report form.
Building Permit/Occupancy Certificate: Will be available within 15 days if applied for along with necessary documents and plan.
Copies of documents: Will be available within 5 days if applied for by paying the prescribed fee.
Farmers Welfare Pension: Farmers who have attained the age of 60 years and have 10 cents of agricultural land can apply through the Agriculture Officer.
Conclusion
The Civil Rights Act of Kuravilangad Grama Panchayat is a great guide that helps ensure transparent and timely services to the public by fully embracing the objectives of democratic decentralization. This makes the governance system more democratic and dynamic.